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3-38 Chapter 3: Using the Printer
Other Serious Problems
The following problems all need to be corrected by a qualified service
representative. See the next section, “Contacting a Service
Representative.”
• MICR check reader not operating properly
• Forms not feeding into the slip/forms area properly
• Missing dots in slip or forms printing
• Printer will not cycle or stop when required
• Illegible characters
• Paper will not feed
• Knife will not cycle or cut
• Platen will not open or close
• Printer will not communicate with the host computer
Contacting a Service Representative
For serious problems, such as the printer not printing, not
communicating
with the host computer, or not turning on, contact
NCR technical
support.
For self-maintenance organizations, a service guide, service video,
parts manual, and other service documents, can be obtained from
NCR.
- Owner's Guide 1
- Preface 3
- How to Use This Book 4
- Table of Contents 5
- Owner's Guide v 7
- Owner's Guide vii 9
- Owner's Guide ix 11
- Owner's Guide xi 13
- Owner's Guide xiii 15
- Revision Record 17
- Information to User 18
- About the Printer 19
- Standard Features 20
- Thermal Receipt Printer 21
- Impact Slip Printer 22
- Options 23
- Model Identification Key 24
- Setup Guide 27
- Choosing a Location 28
- 2-4 Chapter 2: Setup Guide 30
- Connecting the Cables 31
- Cash Drawer Cables 32
- Power Supply Cable 33
- Loading Receipt Paper 34
- Testing the Printer 37
- Using the Printer 39
- Changing the Receipt Paper 41
- Printing on Forms or Checks 45
- PAY TO TH E 46
- ORDER OF 46
- ENDORSE HERE 48
- Check Flip 50
- Window Door 50
- 60% of size) 53
- Printer Configuration 54
- Front of Printer 56
- Front Cover 56
- Communication Interface 58
- Diagnostic Modes 59
- Receipt Test Mode 60
- Slip Test Mode 61
- MICR Test Mode 61
- Check Flip Test Mode 63
- Emulation/Software Options 64
- Hardware Options 65
- Knife Option 66
- Paper Low Sensor 66
- Printhead Resistance 66
- MICR Option 66
- Check Flip Option 66
- Basic Troubleshooting 67
- Printer Beeps 69
- Printer Will Not Print 70
- Poor Forms Print Quality 72
- Poor Receipt Print Quality 72
- Knife Does Not Operate 75
- Other Serious Problems 76
- Returning a Printer 77
- Ordering Thermal Paper 79
- Ordering Parts and Supplies 80
- Forms Specifications 81
- Check Specifications 82
- Ordering Ribbon Cassettes 82
- Ordering Documentation 82
- Technical Specifications 83
- Slip Forms - Recommendations 85
- Standard Receipt Features 87
- Graphics 88
- Bar Code Fonts 88
- Optional Features 89
- Reliability 90
- Certifications 91
- Temperature and Humidity 92
- Electrical 92
- Slip Media 92
- Receipt Media 93
- Migration 94
- Performance Requirements 94
- Slip Format 95
- Slip Throughput 96
- Character Format 97
- Ribbon Life 98
- Receipt Printing 99
- Receipt Throughput: 103
- Partial Cut Knife 104
- Receipt Paper Low: 104
- Interface Description 105
- DIP Switch 107
- Switch 1 is shown 107
- Electrical Interfaces 108
- Character Sets 109
- Switch Settings 109
- Code Page 437 110
- Code Page 850 111
- Code Page 852 112
- Code Page 858 113
- Code Page 860 114
- Code Page 863 115
- Code Page 865 116
- Code Page 866 117
- Dimensions and Weight 118
- Communication Interface 119
- Using BASIC to Send Commands 120
- RS-232C Interface 121
- 50ms Pause after Each Line 122
- RS-232C Communications 123
- XON/XOFF Protocol 124
- DTR/DSR Protocol 125
- Function 126
- Pin Numbers 126
- Cash Drawer Connector 127
- Programming Guide 129
- By Command Code 130
- 1B followed by the 131
- BMP file data 131
- By Function 136
- Graphics Commands 140
- Status Commands 140
- Barcode Commands 141
- Page Mode Commands 142
- Macro Commands 142
- MICR Check Reader Commands 142
- Check Flip Commands 143
- User Data Storage Commands 143
- Flash Download Commands 144
- Comparison to 7156 145
- Macro Capability 147
- Comparison Chart 148
- Command Descriptions 150
- Exceptions: 151
- Close Form 151
- Open Form 151
- Perform Full Knife Cut 152
- Perform Partial Knife Cut 152
- Generate Tone 152
- Return Home 153
- Initialize Printer 154
- Set Slip Paper Eject Length 154
- Bit of n 158
- Bit Function 158
- Set Slip Paper Waiting Time 159
- Select Slip Station 161
- M Feed and Cut Mode 162
- Select Receipt Station 163
- Print Test Form 163
- Print and Eject Slip 164
- Print and Carriage Return 165
- Feed n Print Lines 165
- Feed n Dot Rows 166
- Add n Extra Dot Rows 167
- Set Line Spacing to 1/6 Inch 168
- Set Line Spacing 169
- Print and Feed Paper 170
- Print and Reverse Feed Paper 170
- Print and Feed n Lines 171
- Reverse Feed n Lines 171
- Reverse Feed n Dots 172
- Horizontal Tab 173
- Set Column 173
- Set Horizontal Tabs 175
- Set Relative Print Position 176
- Select Justification 178
- Set Left Margin 179
- Set Printing Area Width 180
- Select Pitch (Column Width) 183
- Select Print Modes 185
- Station 188
- Select Double Strike 192
- Cancel Double Strike 192
- Select Character Code Table 194
- Select Character Size 197
- Summary of Rotated Printing 201
- Select Bit Image Mode 203
- Formulas: 204
- Data (Printed Down 206
- Then Across) 206
- Define Downloaded Bit Image 209
- Print Downloaded Bit Image 211
- Batch Mode 214
- Transmit Printer Status 216
- Transmit Printer ID 217
- Type ID (n=4) 218
- ASC Hex Dec 219
- Transmit Status 224
- Real Time Commands 228
- Preferred Implementation 228
- Alternate Implementation 229
- Related Information: 232
- 1 = Transmit Printer Status 232
- 3 = Transmit Error Status 233
- Real Time Request to Printer 235
- ASCII: GS ENQ 237
- Hexadecimal: 1D 05 237
- Decimal: 29 5 237
- Value of Byte: 237
- Auto Status Back 238
- Bar Code Commands 242
- Select Bar Code Height 243
- Print Bar Code 243
- Select Bar Code Width 247
- Print Data in Page Mode 249
- Select Page Mode 250
- Select Standard Mode 251
- Execute Macro 258
- MICR Commands 259
- MICR Parsing 260
- Variable Length Fields 261
- Other Parameters 262
- Sample Parsing Formats 264
- Status Status Byte Value 267
- Check Serial Number 269
- Exception Table Entry Format 272
- Check Flip Command 274
- Read from User Data Storage 275
- User-Defined Fonts 276
- Flash Allocation 277
- Erase User Flash Sector 278
- Request Printer ID 280
- Get Firmware CRC 281
- Return Microprocessor CRC 282
- Erase the Flash Memory 282
- Erase Selected Flash Sector 283
- Reboot the Printer 285
- Universal Serial Bus 287
- Host Configuration 289
- To update the firmware: 291
- Configuring the Printer 294
- Installing the Drivers 298
- USB Cable Strain Relief 299
- Checking the Installation 300
- Running the Edgeport Utility 302
- Uninstalling the Drivers 303
- Troubleshooting 305
- Frequently Asked Questions 306
- Index-2 308
- Index-3 309
- Index-4 310
- Index-5 311
- Index-6 312
- Index-7 313
- Index-8 314
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